March 17, 2020
To our valued customers,
For over 16 years, our mission has remained the same: To provide joy and happiness to our customers and community through delicious old-fashioned cupcakes and exceptional customer service. Following our mission, and carefully adhering to guidelines set by the CDC, state of California and county health departments, Sibby’s Cupcakery will remain open, continuing to operate safely and responsibly, by offering cupcakes for curbside pickup and delivery only.
Despite these uncertain times, we’re still having birthdays, babies, and celebrating milestones big and small. And even if there isn’t something specific to celebrate, we all need moments of joy in each day. So we’re going to bring you those happy moments in some creative new ways.
Please read on to learn more about our commitment to health and safety, as well as our plans to bring a smile or two to you and your loved ones.
Health is our top priority
Our top priority is the safety, health, and well-being of our employees, our customers, and our community. We’ve implemented strict new policies to ensure that we maintain the safest, cleanest environment possible, including:
- Reducing staff to ensure greater distance among co-workers
- Restricting bakery to core staff only. Customers will not be permitted inside the bakery
- Continuing to adhere to the strictest industry standards with regard to cleanliness and sanitation practices
- Washing hands frequently with soap and water for 30 seconds
- Providing hand sanitizer for added layer of protection
- Educating our staff on preventative measures and best practices as communicated by the CDC
- Continuing our standard of asking employees to stay home if sick
- Additional deep cleaning and disinfecting throughout the day
Open for curbside pick-up and delivery only
Effective immediately, we are open for curbside pickup and delivery only. Customers will not be permitted inside the bakery. We are accepting orders online, by phone, and via email. We are not accepting orders in person.
Our updated hours for curbside pickup and delivery are as follows:
- Monday: CLOSED
- Tuesday: CLOSED
- Wednesday: 11 AM – 5 PM
- Thursday: 11 AM – 5 PM
- Friday: 11 AM – 5 PM
- Saturday: 11 AM – 5 PM
- Sunday: 11 AM – 2 PM
$20 flat fee for all deliveries
We are temporarily offering a discounted, flat fee delivery rate of $20 (and waiving our same day rush charge) to most destinations within our delivery range (from San Francisco to Sunnyvale). We’ll deliver to your doorstep and notify you by text when the delivery is complete.
Cupcake decorating kits
For a fun family activity, we’re offering cupcake decorating kits for you to enjoy at home. Kits can be ordered by the dozen (mini or regular size), and include unfrosted cupcakes, piping bags of frosting with tips, and colorful sprinkles and/or fondant decorations. For those who want an extra challenge, we’ll be posting step-by-step tutorial videos on social media showcasing different decorating techniques.
Sibby’s Cupcake Grams
Sweeten someone’s day by sending them a Sibby’s Cupcake Gram, a cupcake delivery with a personalized note. Just place your order, give us the special message you’d like to send, and we’ll take care of the rest. Surprise friends, family, neighbors and classmates, or send a thank you to anyone who is helping you make it through this challenging time. Send decorated cupcakes with our signature, classic or custom designs or a cupcake decorating kit.
Sampler boxes & extras
We’ll continue to offer same-day extras for sale. Extras will be sold by phone only on a first-call, first-served basis. Give us a buzz (415-613-4373), and we’ll build a box for you. You can pay by phone for curbside pickup or delivery (based on availability). Our decorators will be doing fun decoration themes each day, so you’re guaranteed a beautiful box that’s sure to put a smile on your face.
We want to be here for our community right now. Thank you for being here for us, and for your loyalty and support of small businesses. If you have other ideas for how we can make these uncertain times a bit easier, please let us know.
Owner, Sibby’s Cupcakery